Insurance Back Office Process Management

How to Implement an Omni channel Customer Experience Strategy in Insurance industry

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How to Implement an Omni channel Customer Experience Strategy in Insurance industry

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APPSAT provide omnichanel customer service to boost their sales and improve the customer experience. The practice of providing customers with a seamless and integrated experience across all channels and touch points, including online, mobile, social media, phone, and in-person interactions. This can also help insurers to identify opportunities to cross-sell or upsell products and services to customers, based on their preferences and behaviors. By offering multiple channels, insurance companies can reach a broader audience and cater to the individual needs of each customer. By providing a consistent experience, insurance companies can build trust and loyalty with their customers, which is essential in a highly competitive industry.

APPSAT also provide experience team to handle the back end insurance process. Our team will work along with your team on your network. We will provide dedicated resource to handle back office process. Each customer will have a quality controller and a customer relationship manager to monitor our deliverability and improve the performance by getting timely feedback.

We have fixed monthly billing, hourly billing and project based billing. For quote please contact us:

+1 (929) 323-2223

+1 (929) 334-3924

[email protected]

[email protected]

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How Project Management Can Handle the Launch of New Products in the Insurance Industry

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How Project Management Can Handle the Launch of New Products in the Insurance Industry

The insurance industry is constantly evolving, and new products are launched every day to meet the changing needs of consumers. Whether it’s a new policy to cover cyber risks or a new type of insurance for shared economy services, introducing new products in the insurance industry requires careful planning, execution, and monitoring. Project management provides a framework for managing complex projects, and the launch of a new product in the insurance industry is no exception. A well-executed project plan can ensure that new products are introduced to the market efficiently, effectively, and with minimal disruption to business operations.

Project Initiation:

Gathering necessary information and resources – Our Project manager should gather all the necessary information and resources required for the project. This includes market research data, customer needs, regulatory requirements, and other relevant information. We also need to identify the team members who will work on the project and allocate the necessary resources.

Identifying target market and conducting market research – Our Project managers should identify the target market for the new product and conduct market research to understand customer needs, preferences, and behaviors. This information will help us develop a product that meets the needs of the target market and is more likely to succeed in the market.

Defining project goals and objectives – Our Project managers should define the goals and objectives of the project. This includes the expected outcomes, timelines, budget, and other key parameters. Defining the goals and objectives helps the us to stay focused and aligned throughout the project life cycle.

Creating a project plan – Our Project managers, create a project plan that outlines the activities, timelines, and resources required for the project. The project plan should also identify potential risks and issues and include strategies to mitigate them.

Planning and Execution:

This stage involves developing a detailed project plan, assigning roles and responsibilities to team members, and allocating resources. Our project manager creates a detailed project plan that includes all necessary activities and tasks, timelines, milestones, and dependencies. This plan ensures that everyone on the team is aligned on the project goals, timelines, and budget. It also provides a road map for the project team to follow and helps identify potential risks and issues. Roles and responsibilities are assigned to team members based on their skills, expertise, and availability. Our Project manager also creates a team charter that outlines team member expectations, communication channels, and conflict resolution procedures.

Our Project manager must ensure that resources are allocated appropriately to meet the needs of the project. This involves creating a budget that considers all project expenses, including development costs, marketing expenses, and any other costs associated with the product launch. Our Project manager ensure that all necessary materials, such as software or hardware, are available for the project team. Our Project manager can create a launch strategy and marketing plan. The launch strategy outlines how the new insurance product will be introduced to the market and how it will be promoted to customers. The marketing plan identifies the key target audiences, messaging, and channels that will be used to promote the product.

Regulatory Compliance:

The insurance industry is heavily regulated, and insurers must ensure that their new products comply with all applicable regulations and laws. Our Project manager ensuring regulatory compliance is to conduct a thorough review of all relevant regulations and laws. Project manager will work with customers compliance and legal team to review federal, state, and local laws, as well as regulations specific to the insurance industry. If their is any issue project manager must work with all required teams to identify potential solutions to these issues and ensure that the product is brought into compliance.

By prioritizing regulatory compliance throughout the project, insurers can ensure that their new insurance product is developed and launched in a way that complies with all applicable regulations and laws.

Testing and Implementation:

Rigorous testing to ensure that the product functions as intended and meets the needs of customers. Our Project manager conduct a thorough review of the product documentation and ensure that all features and functionality have been implemented as intended. The project team should also conduct user acceptance testing to ensure that the product meets the needs of customers and is easy to use.

Once testing is completed product introduced to market, the launch strategy and marketing plan developed earlier in the project will be critical at this stage. 

CSAT will help us to make adjustments and refinements to the product to ensure that it continues to meet customer needs and remains competitive in the market. Post implementation review to evaluate the success of the project and identify areas for improvement and documented lessons learn.

Monitoring and Control:

Monitoring of the product to ensure that it continues to meet customer needs and remains competitive in the market. Project manager establish key performance indicators (KPIs) that will be used to measure the success of the product. These KPIs should be developed in collaboration with stakeholders and should be aligned with the overall goals of the product. The project team can begin monitoring the product to ensure that it continues to meet these goals. This may involve conducting market research, analyzing customer feedback, and tracking sales data to identify trends and opportunities for improvement.

If any issues or problems that arise with the product the project manager should develop a set of process to fallow, that may involve working with cross-functional teams to identify the root cause of the problem and develop a plan for addressing it. The project manager should provide regular updates on the performance of the product and any issues that arise, and should work closely with stakeholders to identify opportunities for improvement. 

Project Closure:

Project closure is to conduct a final review of the project to ensure that all project goals have been met and all project deliverables have been completed. This may involve conducting a final quality assurance review, reviewing project documentation, and confirming that all project expenses have been accounted for. The final project report that summarizes the project outcomes, key achievements, and any lessons learned. This report should be shared with stakeholders and used to inform future project planning and development.

We have fixed monthly billing, hourly billing and project based billing. For quote please contact us:

+1 (929) 323-2223

+1 (929) 334-3924

[email protected]

[email protected]

Get a FREE QUOTE!

We have dedicated resource to our customers. 

Ex: +1 XXX XXX XXXX

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How to Optimize Your Resource Allocation with Our Scalable and Innovative Insurance back office service

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How to Optimize Your Resource Allocation with Our Scalable and Innovative Insurance back office service

Optimize Your Resource Allocation by

APPSAT LLC Insurance BPO Service

Resource allocation is one of the most critical components of success. Whether you are a small startup or a large multinational corporation, you need to ensure that your resources are being used effectively and efficiently to achieve your goals.

At our company, we understand that every organization has unique needs when it comes to resource allocation. That’s why we offer a range of solutions that can be customized to meet your specific requirements. Whether you need help with project management, digital marketing, budgeting, or workforce planning, we have the tools and expertise to help you optimize your resource allocation. we are committed to helping our clients optimize their resource allocation and achieve their business objectives. With our scalable and innovative solutions, you can be confident that you are making the most of your resources and staying ahead of the competition. Contact us today to learn more about how we can help you succeed.

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  • Our workforce planning solution

Managing a workforce can be a challenging task, especially when it comes to resource allocation Resource Management with Project Management will bring new way to handle the project and resource management very effectively. Provides insights into employee performance, allowing organizations to identify and plan that aligns with the organization’s objectives. Our workforce scheduling feature that allows organizations to schedule their workforce effectively. 

  • Our cloud-based management software

Our software comes with a range of features (CRM + HRM + Project Management service) that can help organizations manage their projects effectively. This powerful tool allows organizations to manage their projects from start to finish, ensuring that they are making the most of their resources at every stage. Resource scheduling is another important feature of our software. With this feature, you can see who is available to work on a particular task and schedule them accordingly. This helps ensure that resources are being used effectively and efficiently, maximizing productivity. 

Improved efficiency

By using our solutions, organizations can streamline their resource allocation processes, reducing the time and effort required to manage projects and workforce planning.

Better decision-making

Our solutions provide organizations with real-time data that can help them make informed decisions about resource allocation.

Better alignment with organizational goals

By using our workforce planning solution, organizations can ensure that their workforce is aligned with their strategic goals and business objectives.

Enhanced collaboration

Our cloud-based project management software and workforce planning solution are designed to promote collaboration among team members, allowing them to work together more effectively and efficiently to achieve strategic goals and business objectives.

Customizable solution

Our solutions are customizable to meet the unique needs of each organization ensuring that they are getting the most out of their resources at every stage of the process, regardless of their size or industry this can help organizations achieve their objectives more effectively and efficiently.

We have fixed monthly billing, hourly billing and project based billing. For quote please contact us:

+1 (929) 323-2223

+1 (929) 334-3924

[email protected]

[email protected]

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How to Maximizing Compliance with Insurance Back Office Solutions

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How to Maximizing Compliance with Insurance Back Office Solution

Professional quality delivered!

Personalized insurance back office solution can maximize compliance & regulation

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Insurance back office solutions can help insurance companies maximize compliance by providing centralized policy management, automated claims processing, integration with compliance software, and enhanced data security features. By leveraging these solutions, insurance companies can streamline compliance processes, reduce the risk of non-compliance, and improve operational efficiency.

Automated Claims Processing

1. Faster Processing: Automated claims processing can reduce the time it takes to process claims, ensuring that they are handled promptly and efficiently.

2. Accuracy: Automated claims processing uses advanced algorithms and machine learning techniques to analyze claims data and identify potential fraud or other compliance issues.

3. Fraud Detection: Automated claims processing can also help detect potential fraud. The technology can analyze claims data to identify patterns or anomalies that could indicate fraud or abuse.

4. Compliance Checks: Automated claims processing can automatically check claims for compliance with regulations, such as verifying that claims are within policy limits or that required documentation is included.

Centralized Policy Management

1. Consistency: With a centralized system, insurance companies can ensure that policies are consistent across all locations.

2. Automation: Insurance back office solutions can automate policy management processes, such as renewals and updates.

3. Flagging: The centralized system can automatically flag policies that are not in compliance with regulations, providing alerts to the appropriate personnel to take corrective action.

4. Efficiency: Centralized policy management can help streamline policy management processes, reducing the time and effort required to manage policies manually.

5. Flexibility: Centralized policy management can also help insurance companies quickly adapt to changes in regulations.

Integration with Compliance Software

1. Automated Compliance Processes: By integrating with compliance software, insurance companies can automate compliance processes, such as monitoring and reporting.

2. Real-Time Monitoring: Compliance software can provide real-time monitoring of compliance efforts, providing alerts to the appropriate personnel when compliance issues arise.

3. Risk Management: Compliance software can help insurance companies manage risks associated with compliance, such as regulatory changes and compliance audits.

4. Scalability : Compliance software can scale with the needs of insurance companies, ensuring that compliance efforts are always aligned with the size and complexity of the organization.

Data Security and Compliance

1. Encryption: Insurance back office solutions can use encryption to protect sensitive data, such as policyholder information, from unauthorized access.

2. Access Controls: Insurance back office solutions can provide access controls to ensure that only authorized personnel can access sensitive data.

3. Disaster Recovery: Insurance back office solutions can provide disaster recovery capabilities, ensuring that data is recoverable in the event of a system failure or other disaster.

4. Regular Updates: Insurance back office solutions can provide regular updates to ensure that data security features are up-to-date and effective, this can reduce the data breaches.

5. Data Access Audit Trails: Insurance back office solutions can maintain audit trails of data access and usage, providing a record of who accessed sensitive data and when.

6. Monitoring: Insurance back office solutions can monitor access to sensitive data and detect suspicious activity, such as unauthorized access attempts.

Best Practices for Maximizing Compliance

1. Conduct Regular Compliance Audits: Regular compliance audits can help insurance companies identify areas where they may be falling short of compliance requirements.

2. Establish Standard Operating Procedures (SOPs): SOPs can help insurance companies ensure that employees are following consistent processes and complying with industry regulations.

3. Develop a clear implementation plan: Before implementing an insurance back office solution, develop a clear plan for how the solution will be implemented and how it will be used. This plan should include timelines, milestones, and metrics for success.

4. Regularly review and update policies and procedures: With centralized policy management, it is easier to update policies and procedures. However, it is important to regularly review and update these policies to ensure that they are in compliance with changing regulations and industry best practices.

5. Implement strong data security measures: Protect sensitive data by implementing strong data security measures. This includes firewalls, encryption, access controls, and monitoring for unusual activity.

Get a FREE QUOTE!

We have dedicated resource to our customers. 

Ex: +1 XXX XXX XXXX

We have fixed monthly billing, hourly billing and project based billing. For quote please contact us:

+1 (929) 323-2223

+1 (929) 334-3924

[email protected]

[email protected]

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Personalized Solutions for Customers with Insurance Back Office Services

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Personalized Solutions for Customers with Insurance Back Office Services

APPSAT LLC insurance back office services can help insurance companies provide the personalized solutions that customers are looking for. Insurance back office services are a range of administrative, support, and data processing services that are designed to help insurance companies manage their day-to-day operations. By outsourcing these services, insurance companies can free up resources and focus on providing personalized solutions to their customers.

APPSAT LLC not limited to providing personalized solution for insurance back office solution. We also provide personalized solution for Project management, Web hosting, Affiliate marketing & Digital marketing. Which helps our customers to be more flexible to grow their business. Customers are more likely to do business with a company that offers personalized experiences.

Understanding the Challenges

Lack Resources

Providing personalized solutions can be resource-intensive, requiring a significant investment of time, money, and personnel. Many insurance companies may not have the resources to devote to this effort, especially smaller or mid-sized firms.

Complex Products and Services

Insurance products and services can be complex, with multiple options and variables to consider. This can make it challenging to create personalized solutions that are both effective and easy for customers to understand.

Lack of Customer Data

Insurance companies often have limited information about their customers beyond basic demographic and policy information. This can make it difficult to provide personalized solutions that are tailored to each customer's unique needs and preferences.

Resistance to Change

Insurance companies may face resistance to change from within their organization, this resistance to change can lead to inertia and a lack of progress in providing personalized solutions, ultimately resulting in lost opportunities for growth and success.

Regulatory Compliance

The insurance industry is heavily regulated, and there are a number of rules and regulations that govern how insurance companies can interact with customers. This can make it difficult to provide personalized solutions that meet regulatory requirements.

The importance of personalized solutions in insurance

Customer Expectations

Today's customers have high expectations for personalized service and tailored solutions that meet their unique needs. Insurance companies that fail to provide personalized solutions risk losing customers to competitors who are able to offer a more tailored experience.

Improved Customer Satisfaction

Personalized solutions can lead to increased customer satisfaction, as customers are more likely to feel valued and understood when their specific needs are taken into account. This can lead to increased customer loyalty and retention.

Increased Competition

The insurance industry is highly competitive, and insurance companies are constantly looking for ways to differentiate themselves from their competitors. Offering personalized solutions is one way that insurance companies can stand out in a crowded market.

More Accurate Risk Assessment

Personalized solutions can also help insurance companies make more accurate risk assessments. By gathering data on individual customers, insurance companies can more accurately assess the risks associated with insuring that person, which can lead to more accurate pricing and underwriting decisions.

What's More? We Can Help You Succeed.

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In the insurance industry, providing personalized solutions for customers is key to maintaining customer satisfaction and retention. Insurance back office services can help companies achieve this by tailoring insurance policies to meet individual customer needs. Back office services can improve customer experience is by reducing errors and processing times. Back office tasks, such as claims processing and policy management, are often time-consuming and prone to errors, which can lead to delays and frustration for customers. By outsourcing these tasks to back office service providers, insurance companies can improve accuracy and efficiency, which can lead to faster claims processing and more responsive customer service.


Customized policies: With the help of back office services, insurance companies can gather and analyze data about individual customers to create policies that are specifically tailored to their needs. For instance, an auto insurance policy might be customized based on the customer's age, driving record, and the type of vehicle they own. By taking into account these individual factors, insurance companies can offer policies with more accurate pricing and coverage options.

Faster claims processing: Insurance back office services can help to speed up the claims process by efficiently handling tasks such as document processing, data entry, and policy verification. This means that customers can get their claims approved and paid out more quickly, which can help to minimize the financial impact of unexpected events.

Improved communication: Back office services can help to improve communication between insurance companies and their customers by providing support for customer service tasks such as answering phone calls, responding to emails, and managing online chat services. This allows customers to get the information they need quickly and easily, and can help to improve overall satisfaction with the insurance company.

Each customer will have a quality controller and a customer relationship manager to monitor our deliverability and improve the performance by getting timely feedback. Implementing digital marketing strategy to get more customers.

We have fixed monthly billing, hourly billing and project based billing. For quote please contact us:

+1 (929) 323-2223

+1 (929) 334-3924

[email protected]

[email protected]

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Insurance Renewals Processing services

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Insurance Renewals Processing services

APPSAT

OUTSOURCE INSURANCE RENEWALS PROCESSING SERVICES

Streamline and organize your insurance renewal processing
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APPSAT provide experience team to handle the back end insurance process. Most common issues is the lack of a streamlined process, which can lead to delays and errors in the renewal process. Another issue is the complexity of policies, which can make it difficult for agents to accurately process renewals. Compliance is also a key issue, as companies need to ensure that they are meeting all regulatory requirements during the renewal process.

customer communication is important, as agents need to keep clients informed about their policy and renewal status to maintain positive relationships. Addressing these issues is essential to ensure an efficient, effective, and compliant renewals processing workflow that provides customers with a positive experience. Accuracy and attention to detail. Small errors or omissions can have serious consequences, including compliance violations, customer dissatisfaction, and potential financial losses. Additionally, renewals processing can be time-consuming, taking valuable resources away from other essential tasks. Insurance companies must also navigate complex regulatory requirements and changing market conditions, which can further complicate the renewals process.

To address these challenges, insurance companies must adopt Insurance back office services. APPSAT LLC back office services provide streamlined, efficient processes, utilize technology and automation, and ensure ongoing compliance with regulations

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Insurance Renewal steps:

1. Receive Renewal Request

We receive the renewal request from the agency/broker/policyholder.

2. Coordinate with Underwriter

Coordinate with the underwriter and get the changes done immediately.

3. Report Review

Review the changes made by underwriter, if any correction required we will process it.

4. Policy Issue

We help our customer to create and issue the new insurance policy for the client.

We have fixed monthly billing, hourly billing and project based billing. For quote please contact us:

+1 (929) 323-2223

+1 (929) 334-3924

[email protected]

[email protected]

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How Outsourcing Insurance BPO handle Loss Run Ordering More Effectively

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How Outsourcing Insurance BPO handle Loss Run Ordering More Effectively

Business owners are too busy that they will think about insurance when they require. Commercial line policies require more data. Loss Run reports are critical in insurance processing. Due to high volume of clients policies reports, it is very difficult to handle. Insurance BPO comes handy to handle these reports efficiently. 

Loss run reports contain detailed information of claim history, frequency, type and financial impact.  If an agency does not have an efficient and proven way of obtaining these critical loss run reports in a timely manner, they run a high risk of being blocked by underwriter. If an agency is constantly being blocked from quoting prospects. This will effect the business. The best solution for this situation is to outsource the process which will get more time to quote more prospects. APPSAT  provide very good control on reports with industry experts.

APPSAT Loss Run Processing services:

  • Sending request to previous Insurer.
  • Extracting loss run history to get policy renewal 
  • Analyzing and preparing claim reports..
  • Submitting to underwriter
  • Notifying to underwriter 
  • Forwarding reports to broker and agencies

Loss Run Outsourcing advantages:

APPSAT insurance directly work with agencies. We will process the policy far before the renewal date. This will help the agency to procure another policy. APPSAT is one stop solution for Insurance Back End process services. We provide the reports in timely effective manner so that it will reach the underwriter desk by far before others. This will help the agencies to quoting more prospects.

We have fixed monthly billing, hourly billing and project based billing. For quote please contact us:

+1 (929) 323-2223

+1 (929) 334-3924

[email protected]

[email protected]

How Outsourcing Insurance BPO handle Loss Run Ordering More Effectively Read More »

How Insurance BPO Improve Insurance Quoting Services  ?

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How Insurance BPO improve Insurance Quotation Process


APPSAT can Stream line Commercial Line Quoting for carriers, agencies, and MGA

Business Insurance, life insurance, auto insurance, P&C insurance, health insurance or any other product, customer need pricing quotes. APPSAT directly work on customer management system.
 

Personalizing Experience:

Getting quote on website or app is much needed option to customers. This is important to maintain such option on online. Telephonic enquiries for quote and through Agent are also utilized by the prospects. For all the possible ways the customer experience should be the key factor. Providing personalize experience to consumer is challenging.

APPSAT provide the simplified and speed up with a personalized experience to business customers for policy purchase. The best experience to customer is that they should know what they bought. The pricing and risk tolerance is key factors that most business customers consider. Speed up the slowing down should apply when it required to know what customer looking for.

Balancing Service:

Generating a quote is basic task but being a risk  manager helps the customer to identify the best option. Clearly understanding the deductibles, coverage, liabilities, exclusion and premium is what business customers looks mostly. Some prospects search for multiple insurers. Present more customers are search for quote using mobile. Our Insurance BPO service helps more customer friendly experience.

How Insurance BPO Simplify the Process:

Preparing a quote is time consuming. Outsourcing this process will make business to focus on business activities. Outsourcing this process will make sure the standardization process and free up resource availability to focus on other key activities. We delivering quality customer experience with technology to quote and renew the policy with speed, consistency and standardization process with customer friendly experience.

  1. Coverage Details
  2. Premium & Commission Tables
  3. Carrier financial rating
  4. Proposal Template
  5. Spreadsheet
  6. Delivery in Print format 

Why Outsource Insurance Quoting to APPSAT Insurance BPO ? 

  • Compliance with rules and regulation
  • Data and Network Security Policy
  • Quotes and proposals prepared by highly experienced resources
  • Increase in operational efficiency
  • Accurate and time bound process
  • High scalability, less data maintenance and Customer friendly experience.

We have fixed monthly billing, hourly billing and project based billing. For quote please contact us:

+1 (929) 323-2223

+1 (929) 334-3924

[email protected]

[email protected]

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Why do insurance companies outsource ?

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Why do insurance companies outsource?

It is necessary to properly maintain back-office functions along with marketing, better customer service and so on. This Increase pressure on organizations to support these types of services.


This is the area where the Back end Process outsourcing comes handy. Offering companies a solution to enhance productivity and accuracy in a number of key areas.

Advantages

  • Reduce work load
  • Increase productivity and scalability
  • Business expansion
  • Less time to launch new product to market 
  • Provide best customer service and many more…
  • Help you develop the flexibility to adapt to a changing business and regulatory environment.

APPSAT provide experience team to handle the back end insurance process. Our team will work along with your team on your network. We will provide dedicated resource to handle back office process.


Each customer will have a quality controller and a customer relationship manager to monitor our deliverability and improve the performance by getting timely feedback.

Cost Effective

We help our customer in reducing the operational cost

Focus on Buainess needs

We help our customers to focus on business requirements

Experienced Resources

Our customers will get experience resources all the time

Save time

Our customer will have time to focus on customer experience

Customer relationship

Our customer can maintain very good relationship with their clients

Easy to launch New Product

Our customer can launch new product easly while we take care of back office process

We have fixed monthly billing, hourly billing and project based billing. For quote please contact us:

+1 (929) 323-2223

+1 (929) 334-3924

[email protected]

[email protected]

Why do insurance companies outsource ? Read More »

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